Refund policy
Refund Policy
Last updated: 01/01/2026
We want you to be fully satisfied with your purchase. If you are not completely happy with your order, please review our refund policy below.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, the item must be:
• Unused
• In its original condition
• In the original packaging
Items Not Eligible for Return or Refund
The following items are final sale and cannot be returned or refunded:
• Personalized or customized items
• Blind box / mystery box items
• Final sale items
• Gift cards
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Blind Box / Mystery Box Policy
Blind box (mystery box) items are sold as sealed products with random contents.
By purchasing a blind box item, customers acknowledge and accept:
• The random nature of product selection
• That variations are part of the product experience
• That blind box items are final sale and non-refundable once opened
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
Please include clear photos of the issue so we can assist you as quickly as possible.
Contact Information
If you have any questions regarding returns or refunds, please contact us:
Email: hello@toyzland.com
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